Support
Support screen for mobile app
- Can I rent several bikes on the same account?
- How old do I have to be in order to rent a bike?
- For how long may I rent a bike?
- Can I have a subscription in more than one city?
- What does it cost to rent a bike?
- Why do I need to pay a deposit when I have a monthly subscription?
- How do I activate location services on my phone so that I can end or start my rental in a geofence?
- How can I update my profile details?
- The bicyckle has a punctured tyre. What do I do?
- I cannot end the rent and support is closed. What do I do?
- How do i send a support message?
- What do I do if something happens to the rent or bike when customer support is closed?
- What do I do if a bike gets stolen?
- How do I register an account?
- Support information