Terms of use ESB eBikes
These terms and conditions constitute the agreement between ESB eBikes and you. In addition, there might be separate user agreements in towns or cities where a third party is operating the bike sharing scheme; with ESB eBikes acting as a vendor to the operator.
- Creating a customer account and purchases
- You are registering as a customer of ESB eBikes’ services
- You cannot share your user profile or account with others
- You must be over 18 years of age
- Prices for use of the service can be found here.
- Use of the bicycle
- Trip length.You can rent a ESB eBikes for as long as you want. Trips are usually capped at a maximum of 12 hours unless otherwise stated in the app
- Your responsibility.You are responsible for the bike from the moment you start the rental in the app (or unlock a bike from a parking station), until you have parked, returned and successfully terminated the rental. Do not give the bike to other people. You are responsible if you injure yourself or others while using the bicycle
- You must show consideration for other people on the road and comply with the highway code and all local traffic rules.
- Defective or damaged bikes. The bikes are put out in good condition and continuously inspected and repaired. However, you may find a bike with a mechanical issue. You are responsible for checking the bike is in a roadworthy condition before it is used. Brakes must be checked immediately after you have started the rental.
- Notification of a defective, or damaged bike. You must report any major damage, or defects to the bike via the app immediately. If you report a defective bike and terminate the rental (or return the bike to the station within 5 minutes of taking it out), you will be refunded for the rental.
- Locking the bike.If you leave the bike unattended during your rental period (e.g. if you are going into a shop, or visiting a tourist attraction), you need to ensure it is securely locked with the integrated locking function.
- Lost bikes.You must report any loss in the app immediately. If the bike was not properly locked when you left it, you will be liable for damages if the bike cannot be recovered.
- Ending the trip
- Ending the rental period. At the end of the rental period, you must return the bike to one of ESB eBikes designated parking areas or charging stations. The rental period ends when the bike is locked and terminated in the App, or the bike is placed correctly into the station. You will receive confirmation in the app the bike has been parked and the rental period has ended.
- Problems with termination. If you have problems terminating the rental in the way mentioned above, you must immediately notify ESB eBikes via the app.
- Confirmation of the rental. If you have not terminated the rental correctly within 12 hours from the start of the rental period, ESB eBikes can contact you at any time to check if you still want to continue the rental.
- ESB eBikes termination of the rental. We may terminate the rental period at any time if we have reason to believe you no longer wish to rent (even though the tenancy has not been terminated correctly), or we have reasonable grounds to believe that you have not taken sufficient care of the bike. In such cases, we may charge you a fee of up to £250 if the bike must be picked up at a place other than one of our parking zones and stations. You can find ESB eBikes parking zones and charging stations in the map view of the app.
- Liability
- If you lose or damage the bike, or it is stolen from you because you have not complied with one of the terms above, ESB eBikes can hold you liable for damages, limited upwards to the bike's purchase price.
- ESB eBikes is not responsible for personal and property damage that occurs due to a defective or damaged bicycle that you use if you should’ve discovered the damage at the start of the rental period. The same applies if you continue to use the bicycle after a defect or damage has occurred during the rental period.
- Privacy
- You accept that all bicycles are equipped with GPS tracking and that such tracking is a condition for using ESB eBikes
- ESB eBikes collects, stores and processes various personal information about you. ESB eBikes is responsible for processing this information. Details regarding current information can be found in ESB eBikes Privacy Statement.
- You have the right to complain about ESB eBikes processing of your information to the Information Commissioner's Office.
- ESB eBikes uses services from subcontractors to provide a bicycle rental system. These companies may access and process personal data, but only to the extent necessary for the performance of their service
- You have the opportunity to access, correct, and delete the personal information that ESB eBikes has about you. You can also request the personal information we hold on you which can be passed to you, or a nominated data controller of your choice.
- Force Majeure
- ESB eBikes cannot be held liable if the following circumstances prevent the bicycle service from being adequately delivered: Labour disputes, computer attacks, unplanned downtime on computer systems, destruction of infrastructure, theft, extreme weather, fire, war, natural disasters, terror and epidemics.