If the support is closed, you must immediately contact support on mail or via the app. You must include the following information in your email to support: Which bike, which station and why you can not end the rent. As soon as the support is open again, they will contact you regarding your case. The support can see that the bike has stood still at its charging point and you get your money back.
I cannot end the rent and support is closed. What do I do?
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