To register an account, you first need to download the app "The Big Issue Ebikes" from your Google Play Store or App Store to your smartphone.
Follow the onboarding steps in the app to create your account. Make sure you fill in all fields with correct information. It is important to use correct information, so we can verify you as a legitimate user, send you receipts and contact you if you have any problems.
When you finish the registration process, you must choose a ride plan.
You can choose between pay as you go option or a monthly subscription with automatic renewal.
Fill in your card details and follow the steps to verify the card with 3d secure authentication to finalise the ride plan.