Under GDPR you have the right to ask LISA Solutions what personal data we hold about you and how we use it. This is known as a Subject Access Request (SAR).
What you can ask for
- A copy of the personal data we hold about you
- Details of how we use it and who we share it with
- How long we keep it
- Information about your other data protection rights
How to make a request
You can request your data by:
Email: support@lisasolutions.com — please include "Subject Access Request" in the subject line
To help us locate your data quickly, please include:
- Your full name
- The email address or account/account ID associated with your [service/app] account
- Proof of identity (e.g. a copy of a photo ID) — this helps us protect your data from being disclosed to the wrong person
- Any specific details you're looking for (optional, but helps us respond faster)
What happens next
- We'll confirm we've received your request within a few working days
- We aim to respond within one calendar month of receiving your request and verifying your identity
- If your request is complex, we may extend this by up to two further months — we'll let you know if this applies
- There's no charge for a standard request
Other rights
You may also have the right to ask us to correct, delete, or restrict use of your data, or to object to certain processing. Contact us using the details above to exercise any of these rights.