E-Bike Rentals Privacy Policy
Last Updated: July 16th 2025
At Weelz E-Bike Rentals (“we,” “our,” or “us”), we take your privacy seriously. This Privacy
Policy explains how we collect, use, and protect your personal data when you use our mobile
application (the "App") for e-bike rentals and related services. By using the App, you agree to
the practices outlined in this policy.
1. Information We Collect
We collect various types of personal data to provide you with the best possible service. This
includes:
• Account Information: When you create an account in the App, we collect your name,
email address, phone number, and payment details.
• Rental Information: Details related to your use of the e-bike, such as rental duration,
pick-up and drop-off locations, bike identification numbers, and payment history.
• Location Data: We collect your location data in real-time to help track the e-bike’s
location, ensure availability, and provide support if necessary.
• Device Information: We collect information about the device you use to access the App,
such as your device model, operating system, and unique device identifiers.
• Communication Data: If you contact us for support or with questions, we may collect
your correspondence, including email, chat, or phone call records.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To provide and improve our services: To facilitate your e-bike rentals, process
payments, and ensure the functionality of the App.
• To communicate with you: To send transaction updates, service notifications, and
customer support messages.
• To personalize your experience: To tailor the App’s features, promotions, and offerings
to your preferences.
• To comply with legal obligations: To meet any legal requirements or regulatory
compliance as required by Bahamian law.
• For security purposes: To protect the integrity and security of our services, detect fraud,
and prevent misuse of the App.
3. How We Share Your Information
We do not sell your personal data to third parties. However, we may share your data with trusted
third-party service providers for the following purposes:
• Payment Processors: To facilitate payment transactions, we may share your payment
details with payment processors (e.g., credit card companies, banks) as necessary for
billing and payment processing.
• Service Providers: We may use third-party service providers to help manage our
services, such as cloud storage, customer support, and app hosting. These providers have
access to your personal data only to perform specific tasks and are required to maintain
the confidentiality and security of your information.
• Legal Compliance: If required by law, we may disclose your personal data to comply
with legal obligations, regulations, or legal processes such as subpoenas, court orders, or
government investigations.
4. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the
purposes outlined in this Privacy Policy. If you delete your account, we may retain certain
information for legitimate business purposes or to comply with legal obligations, but we will no
longer actively use your data.
5. Your Rights and Choices
You have the following rights regarding your personal data:
• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct any inaccuracies in your personal data.
• Deletion: You can request that we delete your personal data, subject to certain
exceptions.
• Opt-out of Marketing: If you no longer wish to receive marketing communications, you
can opt-out by following the unsubscribe instructions in our emails or contacting us
directly.
• Withdraw Consent: If we rely on your consent to process certain types of data, you can
withdraw your consent at any time.
To exercise these rights, please contact us at info@weelzbahamas.com.
6. Data Security
We take reasonable precautions to protect your personal data from unauthorized access,
disclosure, alteration, or destruction. However, please note that no method of transmission over
the internet or electronic storage is completely secure, and we cannot guarantee absolute
security.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect
personal data from children under 13. If you are a parent or guardian and believe we have
collected data about a child under 13, please contact us so we can take appropriate action.
8. International Transfers
Your personal data may be transferred to and stored in countries outside the Bahamas, including
but not limited to the United States or other jurisdictions where our third-party service providers
operate. By using the App, you consent to the transfer of your data to these locations.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page
with an updated "Last Updated" date. If the changes are significant, we will provide a more
prominent notice through the App or via email. Please review this Privacy Policy periodically to
stay informed about our data practices.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please
contact us at:
Weelz E-Bike Rentals
242-807-5335
info@weelzbahamas.com
https://e-bikes.weelzbahamas.com
Acknowledgment
By using the Weelz App, you acknowledge that you have read, understood, and agree to this
Privacy Policy.