Terms Big Issue Ebikes app

Terms of use Big Issue eBikes

These terms and conditions constitute the agreement between Big Issue eBikes and you. In addition, there might be separate user agreements  in towns or cities where a third party is operating the bike sharing scheme; with Big Issue eBikes acting as a vendor to the operator.

By registering as a customer of Big Issue eBikes' app based services, you acknowledge and agree to these and other relevant terms and conditions per service. It is imperative that you carefully read and fully understand the contents your user contract, including your responsibilities and obligations. Should you have any uncertainties or queries regarding the terms, we strongly encourage you to reach out to us or seek assistance to ensure a comprehensive understanding before proceeding.

Furthermore, it is crucial to note that if a vehicle is used in breach of the stipulated terms and conditions, no insurance coverage will be applicable. In such instances, we will not accept any responsibility or liability for any damage, injury, or losses that may arise. It is your sole responsibility to abide by these terms and ensure compliance with the guidelines outlined herein.

Please remember that your registration does not automatically entitle you to use any specific vehicle at any given time or place. Through the app, you will have the opportunity to request the use of a particular bicycle at a specific time and location. However, the acceptance of your request is contingent upon your adherence to these terms and conditions.

By proceeding with your registration, you signify your understanding and agreement to these terms and conditions, as well as your commitment to using our shared services responsibly and in accordance with the specified guidelines.

1. Creating a customer account and purchases
• You are registering as a customer of Big Issue eBikes’ services.
• You cannot share your user profile or account with others.
• You must be 16 years old or over.

2. Use of the bicycle
• Trip length.You can rent a Big Issue eBike for as long as you want, however Trips are usually capped at a maximum of 12 hours unless otherwise stated in the app.
• Your responsibility.You are responsible for the bike from the moment you start the rental in the app (or unlock a bike from a parking station), until you have parked, returned and successfully terminated the rental. Do not give the bike to other people. You are responsible if you injure yourself or others while using the bicycle.
• You must show consideration for other people on the road and comply with the highway code and all local traffic rules.
• Defective or damaged bikes. The bikes are put out in good condition and continuously inspected and repaired. However, you may find a bike with a mechanical issue. You are responsible for checking the bike is in a roadworthy condition before it is used. Brakes must be checked immediately after you have started the rental.
• Notification of a defective, or damaged bike. You must report any major damage, or defects to the bike via the app immediately. If you by accident rent a bike that have a defect, you must return the bike to the station within 1 minute to avoid a rental fee.
• Locking the bike. If you leave the bike unattended during your rental period (e.g. if you are going into a shop, or visiting a tourist attraction), you need to ensure it is securely locked with the integrated locking function.
• Lost bikes. You must report any loss in the app immediately. If the bike was not properly locked when you left it, you will be liable for damages if the bike cannot be recovered.

3. Ending the trip
• Ending the rental period. At the end of the rental period, you must return the bike to one of Big Issue eBikes designated parking areas or charging stations. The rental period ends when the bike is locked and terminated in the App, or the bike is placed correctly into the station. You will receive confirmation in the app the bike has been parked and the rental period has ended.
• Problems with termination. If you have problems terminating the rental in the way mentioned above, you must immediately notify Big Issue eBikes by calling customer service or via the app/support email. If you fail to report a problem with the return you are responsible for the rental fee until the rent is terminated by yourself or via our customer care.
• Confirmation of the rental. If you have not terminated the rental correctly within 12 hours from the start of the rental period, Big Issue eBikes can contact you at any time to check if you still want to continue the rental.
• Big Issue eBikes’ termination of the rental. We may terminate the rental period at any time if we have reason to believe you no longer wish to rent (even though the tenancy has not been terminated correctly), or we have reasonable grounds to believe that you have not taken sufficient care of the bike. In such cases, we may charge you a fee of up to £250 if the bike must be picked up at a place other than one of our parking zones and stations. You can find Big Issue eBikes parking zones and charging stations in the map view of the app.

4. Liability
• If you lose or damage the bike, or it is stolen from you because you have not complied with one of the terms above, Big Issue eBikes can hold you liable for damages, limited upwards to the bike's purchase price.
• Big Issue eBikes is not responsible for personal and property damage that occurs due to a defective or damaged bicycle that you use if you should’ve discovered the damage at the start of the rental period. The same applies if you continue to use the bicycle after a defect or damage has occurred during the rental period.

5. Privacy
• You accept that all bicycles are equipped with GPS tracking and that such tracking is a condition for using Big Issue eBikes.
• Big Issue eBikes collects, stores and processes various personal information about you. Big Issue eBikes is responsible for processing this information. Details regarding current information can be found in Big Issue eBikes Privacy Statement.
• You have the right to complain about Big Issue eBikes processing of your information to the Information Commissioner's Office.
• Big Issue eBikes uses services from subcontractors to provide a bicycle rental system. These companies may access and process personal data, but only to the extent necessary for the performance of their service
• You have the opportunity to access, correct, and delete the personal information that Big Issue eBikes has about you. You can also request the personal information we hold on you which can be passed to you, or a nominated data controller of your choice.

6. Force Majeure
• Big Issue eBikes cannot be held liable if the following circumstances prevent the bicycle service from being adequately delivered: Labour disputes, computer attacks, unplanned downtime on computer systems, destruction of infrastructure, theft, extreme weather, fire, war, natural disasters, terror and epidemics.